Terms of Service

1. Eligibility and accounts

You must be at least 18 and legally able to enter a contract. Keep account information accurate and credentials secure. One verified identity may hold only one active Legacy Delivery entitlement. You are responsible for the recipients, trusted contacts, delivery settings, and content you submit.

2. Will builder

The free builder is a document-automation tool, not a law firm or substitute for legal advice. A generated document is not effective merely because it was created or downloaded. You must print and execute it under current law in your jurisdiction. We do not guarantee that a template fits every estate, fact pattern, or future legal change. Consult a licensed lawyer for complex or uncertain situations.

3. Legacy Delivery purchase

The standard Legacy Delivery lifetime price is $199. During the founding offer, a $50 discount is applied automatically and the one-time charge is $149, processed by Stripe. The offer may change for future purchases, but completed purchases are not converted into recurring subscriptions. Before checkout, you must verify phone ownership and complete Stripe-hosted US identity-number verification. My Last Word stores the result and a non-reversible duplicate-detection token, not the raw identity number or images. A purchaser may request a refund within 30 calendar days unless a message has already been released, subject to applicable law. Email support@mylastword.net from the purchasing account.

Lifetime access remains valid only while its payment remains successfully paid and is not refunded, reversed, or charged back. A full refund ends the associated entitlement. A partial refund pauses it for review. A bank dispute pauses uploads, edits, trusted-contact activation, and every pending delivery while the dispute is open. Access is restored automatically if the dispute is resolved in our favor and no refund remains; a lost dispute ends the associated entitlement. If an account has another independently valid purchase, that valid entitlement remains effective.

When access is paused or ended for a payment reason, we stop delivery activity but do not immediately delete stored content. The account holder can sign in, review the status, export records, delete the account or content where available, contact support, or purchase access again. Previously armed messages must be reviewed and reactivated after access returns so an overdue delivery is not released unexpectedly.

Legacy Delivery includes 5 GB of lifetime storage for supported message photos and videos. Deleting stored media frees that space. Additional storage is not included unless offered separately. Keep independent copies of irreplaceable media.

4. Automated release rules

Scheduled delivery may occur automatically on the selected date. After-death delivery requires a missed owner check-in, a 14-day grace period, and at least two independent trusted-contact confirmations. We do not currently query government death databases. The identity check controls eligibility and duplicate accounts; it is not treated as proof of death. A trusted-contact decline blocks the current automated release until the owner confirms they are alive and resets the delivery cycle. We do not promise that a disputed release will be completed manually.

Email and network delivery can be delayed, filtered, rejected, or unavailable. The service automatically retries certain failures, but delivery is not guaranteed. Recipient links are personal, time-limited, and should not be forwarded.

5. Prohibited sensitive content

Do not store passwords, authentication codes, cryptocurrency keys, safe combinations, Social Security numbers, government ID numbers, unlawful content, malware, or content you lack the right to share in wills, messages, uploads, or ordinary account fields. Submit an identity number only inside the Stripe-hosted verification flow when activating Legacy Delivery. Keep independent copies of irreplaceable media and legal documents.

6. Your content

You retain ownership of your content and grant My Last Word and its service providers the limited rights needed to store, process, transmit, secure, support, and deliver it under your settings. You are responsible for accuracy, permissions, and keeping contact information current.

7. Account deletion and service changes

Deleting an account removes active content and cancels pending delivery, subject to limited records described in the Privacy Policy. We may change or discontinue features for security, legal, provider, or operational reasons. We will make reasonable efforts to provide notice when a material change affects active paid users, but you should keep your own backups.

8. Disclaimers and liability

The service is provided “as is” and “as available” to the extent permitted by law. My Last Word does not guarantee legal validity, uninterrupted operation, successful inbox delivery, or that every automated confirmation is correct. To the maximum extent permitted by law, liability is limited to the amount you paid for the affected paid service during the twelve months preceding the claim. Rights that cannot legally be limited remain unaffected.

9. Governing law and disputes

Nevada law governs these terms, without regard to conflict-of-law rules, except where consumer law requires otherwise. Before filing a claim, contact support@mylastword.net and allow 30 days for an informal resolution. Any arbitration or court provision must be interpreted consistently with rights that cannot be waived under applicable law.

10. Changes and contact

We may update these terms and will revise the effective date. Material changes affecting paid service will be communicated using available account contact information. Contact My Last Word LLC at support@mylastword.net.